FREQUENTLY ASKED QUESTIONS

SHIPPING POLICY

Processing Time

Orders are processed within 1–3 business days. You'll receive a confirmation email with tracking details once your order ships.

Delivery

  • Hong Kong: 2–5 business days
  • International: 7–14 business days, depending on destination

Free HK Local Delivery on orders over HK$1,000. Orders below this amount will have shipping calculated at checkout.

Shipping times are estimates and may vary due to customs, holidays, or courier delays. AGNI is not responsible for delays once a package is in the carrier's hands.

International Shipping Costs

Shipping fees are calculated at checkout based on destination and order weight.

Customs & Duties

For international orders, any customs duties, taxes, or import fees are the customer's responsibility and are not included in the order total.
RETURNS & EXCHANGE

We offer a 14-day free exchange from the date of delivery.

To qualify, your item must be:

  • Unworn and unused
  • In its original condition
  • With all original tags still attached

Before sending anything back, please contact us first via:

📧 Email: agnisnow@gmail.com ; or

📩 Instagram: DM us @agnisnow

Let us know your order number and what you'd like to exchange for — we'll confirm the details and next steps before you ship anything.

Note: We currently offer exchanges only, not refunds. Items returned without prior contact, without tags, or showing signs of wear will not be accepted.
SHOULD I WASH MY GEAR?

Yes, you should.

Here's why:

Dirt, body oil, and sweat build up on the fabric surface over time. Left alone, this residue breaks down the water-repellent finish on the outer shell — the layer that makes rain and snow bead off instead of soaking in. When that happens, you'll notice your jacket or bib feeling damp, heavy, or cold on the inside even if no water got through. The fix isn't a new jacket — it's a proper wash.

Handled with basic care — washed when needed, stored dry, DWR (durable water repellent) treatment topped up once a season — The AGNI shell is built to hold its waterproofing and durability across 3–4 full seasons.
HOW TO WASH MY GEAR?

1. Prep it

Close every zip, including pockets and vents, and fasten all Velcro. You can wash more than one piece at once — just don't mix heavily soiled gear with lightly worn pieces.

2. Set your machine

Use warm water (around 40°C). If your machine allows it, run two rinse cycles and keep the spin cycle low.

3. Pick the right detergent

Use a technical / sports-wear detergent made for waterproof fabrics. Skip powder detergent, fabric softener, and stain removers — they clog the fabric's pores and kill breathability.

4. Line dry first

Once the wash is done, hang it up to air dry.

5. Tumble dry to finish

When it's fully dry, tumble on low heat for about 20 minutes. The heat helps reactivate the water-repellent finish. No dryer? Use an iron on a low, non-steam setting with a towel between the iron and the fabric.

6. Reproof if needed

After washing, water should still bead off the surface. If it's soaking in instead ("wetting out"), it's time to reapply a DWR (durable water repellent) treatment — spray-on or wash-in, both work. Focus extra product on high-wear zones: shoulders, chest, seat, and cuffs.
I'M NOT SURE ABOUT MY SIZE

Please refer to our Sizing & Measurement page for further sizing assistant.