Our Exchange and Return Policy

Items purchased are eligible for return must meet the following conditions:

  • The return must be requested within 14 days of receipt.
  • The items must be in its original, unworn, unaltered, unwashed condition.
  • The items must be returned with all original tags and packaging.
  • Original shipping charges and tax are non-refundable.
  • Customers are responsible for the charges and tax of the return shipping, exchange shipping fee and arrange return courier.
  • AGNI will not accept any returned products without prior written communication via email and authorized confirmation.
  • AGNI reserves the right to make the final decision on all cases.
  • Please note that all items are non-refundable. However, we are happy to exchange for you if the size is not suitable. And each order is eligible to exchange or return for once only.

How to Initiate a Return

  • Please send a request for a return authorization to our customer service email agnisnow@gmail.com, within 14 days of receiving your order.
  • You will receive a return authorization email and instructions once your return request is provisionally approved.
  • Send your returned item(s) back to us at your cost and provide the shipping number

Returns items should be posted to the following address:

26E, Tower A, Billion Centre 1, Wang Kwong Rd, Kowloon Bay, Hong Kong